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Privacy Policy

Liamliang Travellers Private Limited (Liamtra) is a company that operates its website at www.liamtra.com, acknowledges and respects your concerns pertaining to privacy and assures the protection of personally identifiable information of the customers and keeps it confidential; including their names, gender, addresses, financial status, banking details, contact details, passwords and any other security-related information that are shared with us. Liamtra is a reliable and trustworthy travel agency of India, and we take every reasonable step to protect your privacy.

To visit Liamtra website, there is no need to reveal personal information and the user accessing our website remains entirely anonymous. However, when registering, the user hereby agrees with the terms of this privacy policy and the contents mentioned herein.

This privacy policy does not apply to any website(s), mobile apps or mobile sites of any third party, even if their websites are linked to our website. It should be noted that the information and privacy functions to which Liamtra provides a hyperlink(s), be it advertisers or sponsors, may have different contents from this Privacy Policy and it is recommended to review the privacy statements of third parties.

This policy defines how processes your information. Additionally, the policy may be altered or updated in intervals, so it is mandatory to check it from time to time. Liamtra assumes that the user has read all the provisions in this Privacy Policy and notes that by using our platform for hosting/booking:

  1. The user agrees that if any personal information is disclosed to us, we may create a database record about the same.
  2. If the user registers on our website to make bookings/ hosting or prosecute any other transaction, they agree for us to collect any relevant personal information mandatory to provide the user with the requested services.
  3. The user allows LIamtra to use cookies on the website (unless the user opts otherwise).
  4. The user agrees that Liamtra can contact them with information regarding updated services and products which may interest them.
  5. The user’s continued use of the website to make bookings/ hosting insinuates their agreement with any future amendments in this policy.

What Information We Collect and How they are Used:

Liamtra may collect user information about the user either directly from the user when they visit our booking platform or when they download, install or avail any of our services. With specific reference to any booking/ hosting or online transactions, Liamtra collects the following personal details from the user while transacting:

  • Name and Gender
  • Geographic Location of the device
  • Contact Number
  • Address
  • Credit Card Details
  • Date of birth and
  • E-mail ID

Liamtra does not share, sell or trade upon any of the above sensitive information without the express consent of the user. These terms are not intended for the use of children below the age of 18 years of age. The aforementioned information collected from the users is used for the following:


To book a service:

User’s name, address, contact number and details regarding age are shared with the designated service providers including unique home hosts, Give&Given hosts, tour hosts, airlines, hotels etc. for the purpose of booking the services for the user.


To safeguard confidential information:

Sensitive information like Credit/Debit card details are primarily collected by the payment gateways and banks and not by Liamtra itself. However, if under some special circumstances, this information is stored on the website, the data remains duly unshared and secure, excluding the factor where this data was shared by the user to any third party while browsing through our website.


Member Registration:

If the user decides to register themselves on our platform, personal details like name, address, contact number, e-mail address and a unique login name and password is mandatory to fill the registration form. This data is collected for multiple purposes like: (1) User recognition (2) To complete the bookings/ hosting (3) To enable Liamtra to contact the user, if required, for customer service (4) To improve our services (5) To confirm the registration for further booking/ hosting.


To send promotional offers:

Liamtra utilizes the details like contact numbers and e-mail ID to send information about any new applicable service. However, the user is entitled to unsubscribe from the e-mails considering any promotional offer. By doing so, the user will not be informed about any further or ongoing discounts whatsoever.


Automatic Logging of Session data:

Whenever a user accesses the website, the session data gets recorded. The session data includes the user’s IP address. Operating system (OS) and the kind of browser software being utilized as well as the activities being conducted by the user whilst browsing the website. This data is accumulated as it helps us analyse the user’s choices and refine the application according to their interests. The duration for which the user was logged on is also monitored. This helps us troubleshoot the problems in our servers and helps us to administer our system. This information cannot be used to identify the user, however, it is possible to determine the User’s Internet Service Provider (ISP) and the approximate geographical location via the IP address.


Cookies

A "cookie" is a small text file which requires permission to be placed on the user’s computer’s hard drive. Once the user agrees, the file is added, and the cookie helps assess web traffic. Cookies also enable web applications to respond to you and tailor its operations to supplement your needs, likes and dislikes by gathering the information about your preferences.

As a consequence, you can visit Liamtra website without disclosing your identity or any personal information about yourself. Liamtra tracks the internet access of the domains through which people visit our application and analyze this data for statistics; however, the individual’s identity remains anonymous.

Some of our web pages use "cookies" to provide better services with customized information when you return to our site.The user can set their browser to notify them when they are sent a cookie, giving them the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.


With whom the personal information is shared

With specific reference to third party, we use third-party service providers to serve advertisements on our behalf across the Internet and rarely on this site. These third parties might collect anonymous details about the user’s visits to the website and their interaction with Liamtra’s services.

They may also use the information about the user’s visits to the site and similar other websites to target advertisements for tailored services. This anonymous information is assimilated via the use of a 'pixel tag', which is an industry-standard technology. No personally identifiable information is collected or used in the process. Such third parties do not have access to the user’s name, contact details, address or any other personal identification.

If the user wishes to learn more about the choices they have considering this anonymous information used by third-party service providers, please email us at support@liamtra.com It should be duly noted that even after the termination of your account, the user’s data will be retained for as long as Liamtra has a legitimate purpose to do so (and as per applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements.


Disclosure of information

Liamtra reserves the right to, in good faith, in our sole discretion, disclose the user’s personal sensitive information to safeguard ourselves from any liability or fraudulent activities or similar situations, to respond to judicial processes, warrants by law enforcement, trials or authorities, to investigate fraud or other wrongdoings, or otherwise necessary in order to comply with applicable law or to protect our legitimate interests or those of users. We may also, disclose personal sensitive information if it is reasonably necessary in our opinion to avoid injury to any person

The user's personal information may be disclosed for regulatory/ internal compliance and audit(s).


Permissions required while downloading the android application

For a seamless experience, Liamtra requires a list of permissions after the Liamtra app is installed in your android device

  • Identity-
    This permission enables us to attain the information regarding the account(s) on the user’s mobile, which can later be used to automatically fill the user’s e-mail address or to get registered on the platform by logging into online accounts associated with third parties like Facebook, Twitter and Google+.
  • Device and app history-
    to collect details like OS version, mobile networks, preferred language and few more. On account of these, the booking/ hosting experience is optimized.
  • Camera-
    Liamtra will not gain access to the device’s photos or camera without express permission. If the permission is granted, only the photos specifically chosen by the user will be shared.
  • Location-
    We will not gather the particular location of the user’s device without first getting explicit permission. If granted, Liamtra will detect the location automatically to provide the user with a personalized experience.
  • Calendar-
    allows us to put a travel plan on the user’s calendar.
  • SMS-
    If the SMS permission is allowed; Liamtra can assess the messages and automatically fill the ‘OTP’ while making transactions.
  • Contacts-
    Liamtra will not scan or import the contacts on the device. However, if granted the access, Liamtra can help the user to find the contacts that use Liamtra. No other information will be shared without express permission.
Users have control over their information

Opt-In and Opt-Out Policy

While Liamtra hopes that the user benefits from our services, at any time, the user is entitled to the option to opt-in or opt-out (as per the case) to or from Liamtra’s service offers.

We also offer the user the ability to opt-in or opt-out to or from receiving information regarding our services.

If the user does not wish Liamtra to use their personal information or to share it with third parties, the user acknowledges and accepts that this may impact on the quality of services that Liamtra provides and the interface may not be customized and be less efficient.


Security

  • Liamtra implements technology and security features to safeguard the privacy of the user’s personally identifiable information.
  • Liamtra follows an internal procedure which requires the employees to respect the confidentiality of User
  • Liamtra will endeavour to take all steps necessary to keep the data secure entrusted to us. However, no data transmission over the Internet can be guaranteed as 100% secure, and we are not responsible for any event arising from unauthorized access to the user’s information.
  • Kindly note that Liamtra might use overseas facilities to back up the user’s personal information and transfer the data over to Liamtra’s overseas facilities. Regardless, this factor does not change Liamtra’s commitment to safeguard the user’s privacy under this Privacy Policy.
  • The users are requested to safeguard their personal information by never disclosing the login passwords or account details to any third party. Liamtra will not be held responsible for a breach of security as a result of the user’s failure to keep the details private.

Terms of Use

Liamtra’s Terms of Use governs the use of Booking/ Hosting policy and prohibited services by Liamtra. For more information regarding the use of services, the users are requested to go through the terms and conditions thoroughly on regular intervals as the Terms are subject to change following trends and statistics.


Contact us

If the user has any comment, query or concerns regarding any aforementioned content of the Policy, or any other issues relating to the processing of user information carried by us, please contact

Liamliang Travellers Private Limited

Plot No.A, 909/910 , 9th floor, Tower A, Ithum, 40, Sector 62, Noida, Uttar Pradesh 201309, India

E-mail: support@liamtra.com


Changes in Privacy Policy

The privacy policy is subject to change from time to time, and all changes will be effective from the time we post them. If we believe that there are any substantial changes to the policy, we will notify you with an evident announcement on our booking/hosting page on the website or deliver an e-mail prior to the changes being officially effective. The newly updated Policy will supersede all prior versions and the user’s continued access to any of the services will be deemed as acceptance to the updated Privacy Policy

Last effective Update on May 28th 2019